<p>ITIL^® 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.</p><p><em>ITIL^®&nbsp;Foundation Essentials ITIL 4 Edition is the ultimate revision guide</em>&nbsp;for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts.&nbsp;</p><p>Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:</p><p></p><p><br></p><p></p><p>This second edition has been updated to align with amendments to the ITIL<em>^®</em>&nbsp;4 Foundation syllabus, including:</p><p></p><p><br></p><p></p><p><strong>Start preparing for your ITIL Foundation exam - order your copy today.</strong></p><p></p><p>ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.</p>