<p>Workers who meet or interact with&nbsp;customers and/or the public can face a risk of harm from workplace hazards due to the nature of their work. These hazards can include verbal and physical threats, even violence.</p><p><br></p><p>This book is designed to help workers and employers risk assess working conditions and situations that may be encountered and try to provide the safest possible working environment.&nbsp;</p><p><br></p><p>The information, guidance and support in this book is intended to ensure those working with customers and/or the public are best prepared to deal with disruptive or difficult people professionally and safely. </p>