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<p>Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service Professionals.</p>

<p>&lsquo;The A &ndash; Z of Service Excellence&rsquo; contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to:</p>

<p>&bull; Communicate respectfully with people from all walks of life</p>

<p>&bull; Identify and address your own levels of stress</p>

<p>&bull; Achieve the customer service job of your dreams</p>

<p>&bull; Refresh a tired customer service approach</p>

<p>&bull; Apply these skills in any industry</p>

<p>Whether you are seeking your first customer service role or you&rsquo;ve been providing customer service for years (or even decades), this book is for you.</p>