Finding and keeping good people is the key to business success, but it is also one of the biggest challenges. The different generations in the workplace create further challenges for managers as a one-size-fits-all approach doesn't work.

Employees' expectations on their return on investment - which is to work in your business - is now higher than ever. It's often a case of whether you (the employer) meet the expectations of prospective employees, rather than the other way round. So you need to engage with your people as soon as possible - ideally, at the very first "hello".

Sadhana Smiles has had a stellar career in real estate and admits: "The real estate industry has never been great at training people how to recruit, run successful businesses, engage teams and become great leaders. The majority of our business-owners were successful sales agents who transitioned to becoming directors and learnt some of these skills along the way." So she decided to write the book to help people in all industries get recruitment right and learn how to manage, engage and coach employees for maximum performance.

Sadhana Smiles is Chief Executive Officer of Harcourts Victoria, the state division of one of Australia's leading and well respected real estate brands. Sadhana is also a popular speaker and presenter and contributor to a number of national real estate journals and publications.