<p><strong><em>Level 5 Operations / Departmental Manager</em></strong> has been designed and written to support those studying for the Level 5 Operations / Departmental Manager Apprenticeship or the ILM and CMI Level 5 Diplomas and Certificates and similar management qualifications at level 5.</p><p>This book covers the theories and hypotheses covered in the syllabus of the qualifications and explains them in a plain and straightforward manner.</p><p>The book is designed to match the modules of study in the apprenticeship standard and therefore makes selective study very straightforward.</p><p>It is intended that this book will become a valuable point of reference not only whilst studying for an apprenticeship, but also afterwards, with many areas of support and guidance appropriate and relevant to a career in leadership and management after the qualification has been achieved.</p><p><br></p>