Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial ...

The development of technical leadership capabilities is often overlooked as a training requirement in organisations but skills such as thinking strategically ...

Security operations departments are growing in importance and recognition; they are responsible for the secure day to day running of an organisation's ...

The development of technical leadership capabilities is often overlooked as a training requirement in organisations but these are key to business success. ...

Data is an increasingly important business asset and enabler for organisational activities. Data quality is a key aspect of data management and failure ...

Data is constantly increasing; everything from app usage, to sales, to customer surveys generate data in an average business. Out on the streets data ...

Directors and government ministers across the world are increasingly being held accountable for failed IT systems, data loss and poor decisions about their ...

Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. Based on the author's ...

Business analysis is a crucial discipline for organisational success. It is a broad field and has matured into a profession with its own unique career ...

Business analysts are generally charged with the investigation of ideas and problems. Their role is to formulate options for a way forward and produce ...