<p>Listening well is an essential component of good<br />
leadership. You can become a more effective listener<br />
and leader by learning the skills of active listening.<br />
Working relationships become more solid, based on trust,<br />
respect, and honesty. Active listening is not an optional<br />
component of leadership; it is not a nicety to be used to<br />
make others feel good. It is, in fact, a critical component<br />
of the tasks facing today&rsquo;s leaders.<br />
In this new edition, we&rsquo;ve added tips and advice dealing<br />
with virtual active listening, and incorporated up-to-date<br />
research from both inside and outside CCL to make sure<br />
you can best meet the leadership challenges you face in<br />
today&rsquo;s world.</p>