The book examines work-related stress, desk-rage, irritability and workplace incivility to identify the link between stress and employee productivity. Using Ecobank Nigeria as a case study, the author analysed how stress-reduction, productivity enhancement and employee welfare programs can help managers reduce loss from these disabling emotions. The book aims at helping employees replace bitterness about the past and embrace shared responsibility for the future. Additionally, this book will help managers create a blame-resistant and emotionally resilient workforce. It also explains how organizations can achieve sustainable growth through stress management. Its relevance hinges on the fact that most employees react to workplace frustration with nearly invisible habits that create conflicts and constrain productivity. But responding to frustration with blame and defensiveness is not a trait of successful people.With this book, you will learn how to handle hostility and reflexive response without losing mood, focus, or self-confidence. It will also help you to avoid conflict and cynicism that destroy relationships as well as drain profits and resources.