Customer Service Excellence
ISBN: 978-19-215-4727-0
Format: 14.0x21.6cm
Liczba stron: 102
Oprawa: Miękka
Wydanie: 2022 r.
Język: angielski
Dostępność: dostępny
<p>Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.The book includes free downloadable job aids and tools.</p>