Start leveraging the most under-utilised and powerful human resource in business today—Customer Empathy. Global performance reports show that current customer experience (CX) practices are failing organisations and their customers. Promised returns of enhanced customer value, competitive differentiation and CX as a driver of sustainable growth are not being fully realised—at best, there is only incremental gain for most organisations. As it stands, customer experience management and design is overdue for radical intervention. Two time author ...

Relationship Reset reveals the secrets to becoming a better couple through exposing valuable information from current research and identifying critical insights that make relating easier. By reading Relationship Reset you will learn: The Core Elements —define what’s “normal” for your relationship to experience and how to navigate through the tough spots. The Mind Benders —learn to take personal, thought shifting actions that will change your relationship for the better. The Muscle Builders —engage in ...

This book re-examines Baptist theology and practice in the light of contemporary biblical, theological, ecumenical, and missiological perspectives. It is not a study in denominationalism, but rather attempts to revision historical insights from the believers' church tradition, seeking to re-appropriate forgotten emphasis, bringing them together in a revised ecclesiology.

Marketing a small, independently owned lodging business can be difficult. Marketing Essentials for Independent Lodgings outlines how to get a business's name out there, attract consumers, and navigate the dicey world of social media and an online presence. Descriptions of traveler demographics, how to get the word out about a property, and how to make a property unique are all talked about at length. The goal of this book is to help small lodgings flourish, and it does so by including lists of actions that can be taken this week, this month, or this year ...

The book 20 Practice Sets for SSC CHSL (10 + 2) Exam with 3 Online Tests is extensively prepared for the students who are preparing for the Online CHSL Examination. The book contains 20 tests out of which 17 are provided in the book and 3 are provided online. The book further contains past 3 year Solved Papers (2016 - 18). The book will help the students in understanding the structure and format of the exam. The Practice Sets are created according to the latest format and guidelines set by Staff Selection Commission. The Solutions are provided immediately ...

According to Lloyd Geering, the world we inhabit is largely a product of our own making. We supply its meaning. Thus "God," a central symbol of meaning, is entirely a human creation. In Tomorrow's God, Geering traces the collective "drift toward meaning" that gave rise to the various religions and explores the reasons they are now in decline. He argues that, for our own survival, we must consciously create new meaning for our lives and shows how the Christian tradition may lead toward a new world of meaning.

Charles Williams' 'Arthurian Torso' (1948) is a modern poetic exploration of the mythical King Arthur legends and features contributions by the British writer, C. S. Lewis. Williams (1886-1945) was a British theologian, playwright, novelist and poet. As a member of the 'Inklings' literary group at Oxford, alongside C. S. Lewis and J. R. R. Tolkien, his work supported a strong sense of narrative. For Williams, spiritual exchanges were an undercurrent to life, and his Christian fantasy writing, such as 'Descent into Hell' (1937), earned him many followers. ...

When there's nothing to lose, you can play fast and loose. But what if someone raises the stakes? Alan Drake, formerly with the Australian Special Forces, drifts aimlessly, chasing the good life in Melbourne. For him, that means bars and Clubbing. When his wealthy controlling father, George, sends him on a mission to Zimbabwe, Alan has no idea what's in store for him. He regards the venture as a crazy plan and doesn't take the task seriously. Alan has no interest in the country, and he's never even heard of Mthwakazi, let alone the sinister figure ...

Kniga “Raspoznat' ochevidnoe” posvjashhena voprosu vyjavlenija i opisanija sushhestva razvitija (jevoljucii) okruzhajushhego mira. Osnovnoe naznachenie knigi – poznakomit' shirokuju chitatel'skuju auditoriju s ne sovsem tradicionnym, no naibolee cel'nym i adekvatnym na segodnja mirovozzreniem. Novoe mirovozzrenie stuchitsja v nashu dver', ono vostrebovano. Prihodjashhie na smenu nyneshnemu pokoleniju molodye i pytlivye umy zadajut mnozhestvo voprosov, na kotorye ortodoksal'nye formy obshhestvennogo soznanija ne ...

Un libro che ha rievocato ricordi su Napoli. Le sue strade e le sue virtù. In un tempo in cui la danza poteva essere passione e professione anche per il prolietariato. E l'amore che termina in tragedia. "Così cominciava, nella notte d'inverno, la veglia funebre di Ferdinando Terzi conte di Torregrande, nella lurida stanza della Pension Suisse, fra il sangue del suicidio, assistito dal pianto, dai singulti, dalle interrotte parole di amore e di dolore di Carmela Minino, ballerina di terza riga, al teatro San Carlo".