Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly ...

In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and ...

This book walks you through how to establish and grow a strong security operations team, including hiring the right people, understanding the business ...

This book explains data quality management in practical terms, focusing on three key areas - the nature of data in enterprises, the purpose and scope of ...

Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world ...

This practical guide explores the business analyst role including typical responsibilities and necessary skills. It signposts useful tools and commonly ...

The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array ...

Technical writing needs to be clear and it needs to be precise. This book shows you how to achieve this and more. Whatever the content or context, in this ...

In this book you'll discover the do's and don'ts of pitching your ideas through a business case. You'll learn what the essential components of a business ...

This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement ...