Revenue, profit and growth are important business goals but these are not to achieve without satisfied customers. Managing quality means paying attention to the customers' needs. Managing quality means a problem-oriented approach of the business. Managing quality can be implemented by the proper use of the properly chosen tools and methods. Quality management is always renewing but the basic principles are permanent. The book gives an overview about definitions, principles and models of quality and quality management. The reader gets guidance to the application ...

Web-based information systems, such as search engines, news portals, electronic markets and community sites, provide access to information originating from numerous information providers. The quality of provided information varies as information providers have different levels of knowledge and different intentions. Users of web-based systems are therefore confronted with the increasingly difficult task to select high quality information from the vast amount of Web-accessible information. How can information systems support users to distinguish high quality ...

A component of the Michigan safety net are free clinics. These clinics financed through donations and staffed by volunteers operate under tight constraints and often face insurmountable challenges. Michigan free clinics serve nearly 7,500 individuals each month. This book identifies the critical success factors (CSFs) necessary for Michigan clinics to achieve and maintain organizational stability and improve long-term viability. Critical success factors when identified and managed significantly contribute to organizational success. Critical success factors ...

This research present the information and performance strategies for improvement the performance of thermal power plant .the performance of a coal thermal power plant measured in terms of Availability, Reliability, Boiler Efficiency, Cost of power, Impact on Environment, Safety operation and maintenance, Resource Utilization and Environment safety and protection. For achieving excellence in the performance of thermal power plant there should be proper and efficient operation and maintenance process because unplanned downtime will be result in lost of electricity ...

This book focuses on evaluating pervasive games. Therefore analyzing the effectiveness and appropriateness of traditional human computer interaction methods to evaluate design, interactions, and user experience in the context of pervasive games are the topic of this book. Specifically here, the focus will be on supporting a human-centered iterative design process with formative evaluations of pervasive games, which are intended to shape and improve designs. Pervasive games are played in the real world, so traditionally the evaluation takes place in the field. ...

As a sports, volleyball has immense recreational and carry over values and thus, it meets all the requirements of an excellent form of physical activity. And to undergo physical activity specifically in Volleyball it is necessary to make the base strong. So for beginners fundamental is being formed by drills and it is helpful for them to go step by step with progression of drills. Drills are an integral part of a practice. This book will give an idea to the new generation to plan about preparing the skill drills for the beginner players in the game of Volleyball. ...

The limited bandwidth and power resources as well as the 3-D topology in underwater acoustic sensor networks have made the geographic routing a favorite choice. While most of the detour strategies in the existing geographic routing do not work well for underwater sensor networks, the spanning tree routing detour strategy can efficiently find a detour for a packet when greedy forwarding fails. In this research, we propose novel spanning trees, namely Traffic-Aware Routing Tree (TART) and Energy-Aware Routing Tree (EART), which are constructed completely ...

This study concerns the interaction of the powerful laser radiation (0.3-1.3 MW/sq cm) with powder metallic materials. Thermal processes in interaction zones, absorption, reflection, radiation transfer, heat transfer by conduction and convection, evaporation and emission of material are discussed in detail. Numerical modeling of laser interaction with substrate and laser-powder interaction is presented. For commercial metal powders (stainless steel, tool steel, nickel-chromium alloy, cobalt- base and copper alloys, titanium and nickel-titanium alloys) ...

Software based systems are ubiquitous in modern day operations. There has been an increase in software based system attacks; leading to the need to equip the project managers, software designers and software developers with better predictive attackability models at the architectural design stage. Attackability is a concept proposed recently in literature to measure the extent that a software system or service could be the target of a successful attack. The book refines the existing predictive metrics models by using the relationship between the internal software ...

As empresas de base tecnológica (EBTs) são pequenas empresas que se caracterizam por estarem relacionadas ao processo de inovação e desenvolvimento tecnológico e concentram suas operações na produção de novos produtos. Essas empresas por um determinado período de tempo podem receber apoio gerencial e tecnológico das incubadoras de base tecnológica (IBTs). O objetivo desse estudo foi realizar uma análise da contribuição das incubadoras de base tecnológica ...